{"id":35554,"date":"2014-09-02T13:39:18","date_gmt":"2014-09-02T12:39:18","guid":{"rendered":"https:\/\/www.stephane-alsac.com\/conditions-generales-de-vente\/"},"modified":"2026-10-12T20:37:59","modified_gmt":"2026-10-12T19:37:59","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.stephane-alsac.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions of Sale"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Version of 6 October 2026.<\/em> These terms apply to sales of limited edition prints by St\u00e9phane Alsac, made by the company Alsac Fine Art on the website www.stephane-alsac.com and by telephone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>This is an English translation provided for convenience. In case of any discrepancy, the French version prevails.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 1 \u2013 The Seller<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The prints are sold by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Alsac Fine Art<\/strong>, SAS (simplified joint-stock company) with share capital of \u20ac10,000<\/li>\n\n\n\n<li>Registered office: 33110 Le Bouscat, France<\/li>\n\n\n\n<li>Bordeaux Trade and Companies Register (RCS) 848 724 381 \u2013 SIRET 848 724 381 00019<\/li>\n\n\n\n<li>EU VAT number: FR76 848 724 381<\/li>\n\n\n\n<li>President: St\u00e9phane Alsac<\/li>\n\n\n\n<li>Email: info@stephane-alsac.com<\/li>\n\n\n\n<li>Telephone: +33 (0)6 30 31 04 70<\/li>\n\n\n\n<li>Website: www.stephane-alsac.com<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In these terms, Alsac Fine Art is referred to as \u201cthe Seller\u201d, St\u00e9phane Alsac, author of the works, as \u201cthe Artist\u201d, and the buyer as \u201cthe Customer\u201d.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 2 \u2013 Scope and acceptance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These general terms and conditions of sale (\u201cTerms\u201d) apply to any sale of a print concluded with the Seller, on the website or by telephone. They are aimed at private individuals (\u201cconsumers\u201d) and, subject to the specific rules of Article 11, at professionals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Original works and bespoke commissions (Private Commission) are not sold online. They are the subject of a separate offer or contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Customer declares that they are of legal age and able to enter into a contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Customer accepts the Terms by ticking the box provided before confirming their order. The applicable Terms are those online on the date of the order. The Seller may amend them at any time, but an amendment never applies to an order already placed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Terms are available at the bottom of every page of the website and can be saved or printed. Where they are translated, the French version prevails.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 3 \u2013 The prints<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Limited edition prints are Archival Pigment Prints on paper and Editions on Canvas, numbered and signed by the Artist. Each product page states the essential characteristics: medium, dimensions, number of copies in the edition, framing offered and price.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prints are offered framed or unframed. They are printed, prepared and, if required, framed after the order is placed. Each print comes with a signed certificate of authenticity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Photos and colours.<\/strong> The photos show the prints as faithfully as possible. Depending on the screen used, slight colour differences may appear. The texture of the paper or canvas is part of the work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 4 \u2013 Prices<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prices are stated in euros, all taxes included (French VAT included, at the rate applicable to each work). The price applied is the one displayed at the time of the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery costs (packaging, transport and insurance) are added to the price. Their amount is shown before the order is confirmed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delivery outside the European Union.<\/strong> The order is invoiced without French VAT (export). Customs duties, import taxes and customs clearance fees in the destination country are payable by the Customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Invoice.<\/strong> An invoice is provided to the Customer on request, and systematically to professional customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 5 \u2013 Ordering<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>On the website.<\/strong> The Customer chooses their print and options (size, framing), then adds it to the cart. They enter their contact details and delivery address, then check the order summary and may correct it. They accept the Terms and confirm with the \u201cOrder with obligation to pay\u201d button. The Seller then confirms the order by email, with a summary of its content and the Terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>By telephone.<\/strong> After the call, the Seller sends the Customer a written offer by email: print, price, delivery costs, lead time and Terms. The Customer is only bound once they have accepted this offer in writing (email) and paid.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Availability.<\/strong> Editions are limited. If an ordered print is no longer available (edition sold out), the Seller informs the Customer without delay and refunds them within 14 days at the latest, unless the Customer chooses another print.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 6 \u2013 Payment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The price is payable in full when the order is placed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accepted means of payment:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bank card<\/strong>, French or foreign, via a secure payment service. The account is debited when the order is confirmed. Bank details are processed by this provider and are never stored by the Seller.<\/li>\n\n\n\n<li><strong>Bank transfer.<\/strong> The order is processed as soon as the transfer is received. If payment is not received within 7 days, the order is cancelled.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The Seller remains the owner of the print until the price has been paid in full.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 7 \u2013 Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Seller delivers worldwide, by express carrier with tracking (UPS, DHL or FedEx).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lead times.<\/strong> The lead time includes preparation and then transport. Preparing a print (printing, preparation, packaging) can take up to 3 weeks, and framing adds up to 1 week.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Destination<\/th><th>Transport, after shipment<\/th><th>Maximum lead time from the order<\/th><\/tr><\/thead><tbody><tr><td>France<\/td><td>about 7 days<\/td><td>5 weeks<\/td><\/tr><tr><td>European Union<\/td><td>about 10 days<\/td><td>6 weeks<\/td><\/tr><tr><td>United States and rest of the world<\/td><td>about 20 days<\/td><td>7 weeks<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The exact lead time is stated in the order confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delay.<\/strong> If the maximum lead time is exceeded, the Customer may ask the Seller to deliver within a reasonable additional period. If delivery has still not taken place, they may cancel the order by email and will be refunded within 14 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Damaged parcel.<\/strong> The print travels at the Seller\u2019s risk until the Customer receives it. The Customer is invited to check the parcel on delivery and to report any damage to the Seller promptly, with photos, and to the carrier where possible. These steps help resolve the problem but do not limit the Customer\u2019s rights. The Seller then arranges the return at its own expense, followed by an exchange or refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customs.<\/strong> Outside the European Union, import duties and taxes are paid by the Customer, usually to the carrier on delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 8 \u2013 Right of withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A consumer Customer may change their mind without giving any reason within <strong>14 days<\/strong> from the day they receive the print. If the period ends on a Saturday, Sunday or public holiday, it is extended to the next working day. If an order arrives in several parcels, the period starts from receipt of the last one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exception.<\/strong> A print made to the Customer\u2019s specific instructions (size, medium or dedication personalised at their request) cannot be subject to withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to withdraw.<\/strong> The Customer informs the Seller before the end of the period, online by clicking <a href=\"https:\/\/www.stephane-alsac.com\/en\/withdraw-from-the-contract\/\">Withdraw from your contract here<\/a>, or by email to info@stephane-alsac.com, using the form in Appendix 1 or any clear statement. The Seller sends an acknowledgement of receipt by email without delay, stating the return address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Returning the print.<\/strong> The Customer returns the print no later than 14 days after announcing their decision. Return costs are borne by the Customer; they are higher for a framed print. The print must be carefully packed, in its original packaging if possible. The Customer may open the parcel and examine the print. They are only liable for any deterioration resulting from handling beyond such examination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund.<\/strong> The Seller refunds all sums paid, including standard delivery costs, no later than 14 days after being informed of the withdrawal. It may wait until it has received the print, or proof that it has been sent, whichever comes first. The refund is made using the same means of payment as the order, at no cost to the Customer, unless otherwise agreed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 9 \u2013 Legal guarantees<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A consumer Customer benefits from two guarantees provided by law:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the <strong>legal guarantee of conformity<\/strong>, for 2 years from delivery (Articles L. 217-1 et seq. of the French Consumer Code);<\/li>\n\n\n\n<li>the <strong>guarantee against hidden defects<\/strong>, for 2 years from discovery of the defect (Articles 1641 to 1649 of the French Civil Code).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Their full content is set out in Appendix 2.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To invoke them, the Customer contacts the Seller by email or telephone. The Seller arranges the return of the print at its own expense.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 10 \u2013 Copyright<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Buying a print makes the Customer the owner of the object, not of the copyright (Article L. 111-3 of the French Intellectual Property Code). The Artist retains all rights, in particular the right to reproduce and exhibit the work, in any medium.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Customer may not reproduce, print, distribute or exploit the work, including in digital form, without the Artist\u2019s written consent. They may, however, share a photo of their artwork on their personal social networks, for non-commercial purposes, with the credit \u201c\u00a9 St\u00e9phane Alsac\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The images and texts on the website are protected in the same way.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 11 \u2013 Professional customers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This article applies to galleries, companies, interior designers and other professionals buying for their business.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The right of withdrawal (Article 8) and the legal guarantee of conformity are reserved for consumers. The guarantee against hidden defects applies.<\/li>\n\n\n\n<li>The price is payable when the order is placed, unless otherwise agreed in writing.<\/li>\n\n\n\n<li>In the event of late payment, penalties are due at three times the legal interest rate, together with a fixed indemnity of \u20ac40 for recovery costs.<\/li>\n\n\n\n<li>A professional established in another European Union country with a valid VAT number is invoiced excluding VAT and accounts for the VAT in their own country (reverse charge).<\/li>\n\n\n\n<li>The print may be resold, but no reproduction rights are transferred (Article 10).<\/li>\n\n\n\n<li>For any dispute between the Seller and a trading customer, the Commercial Court of Bordeaux has sole jurisdiction.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Article 12 \u2013 Personal data and archiving<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Seller, Alsac Fine Art, collects the data needed for the order: name, addresses, email, telephone. They are used to process the order, deliver, invoice and manage the relationship with the Customer. They are only shared with the carrier and the payment provider, and are never sold.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They are kept for the duration of the business relationship, then archived for the period required by law (10 years for accounting records).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Customer may access, correct or delete their data, restrict its use, object to its processing or obtain a copy of it, by writing to info@stephane-alsac.com. They may also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr). Details are given in the <a href=\"https:\/\/www.stephane-alsac.com\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Archiving.<\/strong> For any order of \u20ac120 or more, the Seller keeps the contract for 10 years and provides it to the Customer on request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 13 \u2013 Complaints, mediation and governing law<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Complaint.<\/strong> In the event of a problem, the Customer first writes to the Seller (info@stephane-alsac.com) to seek an amicable solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mediation.<\/strong> If the problem is not resolved, a consumer Customer may refer the matter free of charge to a consumer mediator, whose contact details are provided on request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Governing law.<\/strong> These Terms are governed by French law. A consumer residing in another country retains the protection afforded by the mandatory rules of their country. Failing agreement, the dispute is brought before the competent court under ordinary rules of law. A consumer may, in particular, bring proceedings before the court of the place where they lived at the time of the order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Appendix 1 \u2013 Withdrawal form<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">(Please complete and return this form only if you wish to withdraw from the contract.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To Alsac Fine Art, 33110 Le Bouscat, France \u2013 info@stephane-alsac.com:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\/We (*) hereby give notice that I\/we (*) withdraw from my\/our (*) contract of sale of the following goods (*)\/for the provision of the following service (*):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ordered on (*)\/received on (*):<\/li>\n\n\n\n<li>Name of consumer(s):<\/li>\n\n\n\n<li>Address of consumer(s):<\/li>\n\n\n\n<li>Signature of consumer(s) (only if this form is notified on paper):<\/li>\n\n\n\n<li>Date:<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">(*) Delete as appropriate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Appendix 2 \u2013 Legal guarantee (official text, translated)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The consumer has a period of two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where the contract of sale provides for the supply of digital content or a digital service on a continuous basis for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only needs to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The legal guarantee of conformity obliges the professional, where applicable, to provide all updates necessary to keep the goods in conformity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date the goods are replaced.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1\u00b0 The professional refuses to repair or replace the goods;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2\u00b0 The repair or replacement of the goods takes place after a period of thirty days;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3\u00b0 The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4\u00b0 The lack of conformity persists despite the seller\u2019s unsuccessful attempt to bring the goods into conformity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement of the goods first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The consumer is not entitled to terminate the sale if the lack of conformity is minor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the restored goods are delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The rights mentioned above result from Articles L. 217-1 to L. 217-32 of the French Consumer Code.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A seller who obstructs in bad faith the application of the legal guarantee of conformity is liable to a civil fine of up to \u20ac300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Version of 6 October 2026. These terms apply to sales of limited edition prints by St\u00e9phane Alsac, made by the company Alsac Fine Art on the website www.stephane-alsac.com and by telephone. This is an English translation provided for convenience. In case of any discrepancy, the French version prevails. Article 1 \u2013 The Seller The prints [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-35554","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions of Sale - St\u00e9phane Alsac<\/title>\n<meta name=\"description\" content=\"Terms and conditions of sale for original paintings, Canvas Editions and Signed Limited Edition Prints by St\u00e9phane Alsac.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stephane-alsac.com\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions of Sale - 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